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If you refunded a shopper by accident, unfortunately there is no way to reverse it. The best way to solve this is to ask the shopper to transfer the amount you refunded by accident again. If the shopper uses the PSP reference of the refund, it will automatically be matched in our system and show as RefundReversed in your Customer Area.

Check the status of the transaction in the Customer Area. From your Merchant account, go to TransactionsPayments > [PSP Reference].

Then, go to the History section. If the most recent status is: 

RefundedThe funds were returned to the shopper’s bank.
RefundedExternallyThe funds were returned to the shopper’s bank.
RefundedBulkThe funds were returned to the shopper’s bank.
SentForRefundThe refund is still being processed. The funds are still in your account.
RefundedReversed

The customer did not receive the funds. The funds were returned to Woohoo Card, and are back in your account.

It is possible the shopper’s bank account is no longer valid. 

RefundFailedThe customer did not receive the funds. An issue occurred and the funds are still in your account.

 

Note: For most credit card transactions, the shopper can also track the refund using the Acquirer Reference Number (ARN). This is a unique number assigned to the transaction by the merchant’s bank. 

For E-commerce credit card payments for Visa and MC, you can download a ‘Refund Letter’ from the Woohoo Card Customer Area and send this to the shopper.

The shopper should contact their bank, who can use the ARN or Refund Letter to track the refund.

To find the ARN number, go to the Customer Area > TransactionsPayments > [PSP Reference] > ARN Number: [ARN Number].

You can find the ARN in the Customer Area > Transactions > Payments > [PSP Reference] > ARN Number: [ARN Number]

In credit card transactions, the ARN is a unique number assigned to a transaction when it goes from the merchant’s bank (acquiring Bank) through to the card scheme at the cardholder’s bank (Issuer).

The ARN can be used to track a payment or refund. The shopper should contact their bank, who can use the ARN to track the refund.

You can test different result Codes, by using the desired result Code as the holderName. For example, to test a REFERRAL refused payment use the following request: 

{
"amount": {
"currency": "USD",
"value": 1000
},
"reference": "Your order number",
"paymentMethod": {
"type": "scheme",
"number": "4111111111111111",
"expiryMonth": "10",
"expiryYear": "2020",
"holderName": "REFERRAL",
"cvc": "737"
},
"returnUrl": "https://your-company.com/...",
"merchantAccount": "YOUR_MERCHANT_ACCOUNT"
}

This works the same for all other result Codes. For more information and details refer to the following page: Testing with card holder name. 

Beware that testing a response Code which includes an underscore using the card holder name which can trigger the non-alphabetical characters risk check, which may cause the payment to be declined with a FRAUD reason code. If this is the case another option to test result Codes is using the additional Data object which then might be a better solution for your case. 

To communicate with the Woohoo Card API you should submit HTTP POST requests to corresponding endpoints. These endpoints differ for test and live accounts, and also depend on the data format (SOAP, JSON, or FORM) you use to submit data to the Adyen payments platform.

The live endpoints are set up automatically. To view your live endpoints:

  1. Log in to your live Customer Area.
  2. Go to Account > API URLs.
    On the API URLs and Response page, you can see the configured endpoints for your company account.

You can refer to the docs for more information: Live endpoint

When making transactions using your Plugin it is possible to receive HTTP 401 Unauthorized error response. This means that you have inputted something incorrectly in your Plugin settings within Magento, Hybris (SAP), SFCC, Shopify or Netsuite.
 
Please check the following: 
  • That your merchant account name is correct. Please make sure you input your merchant account name and not company account name and keep in mind this is case sensitive.
  • The web service user you have inputted is correct.You can check this in the customer area under Account> API credentials. 
  • The API key for live and test are correct. Please be advised you cannot use your test key for live and vice versa as they only work for their respective environment.  You can check that this is correct by looking at the API key for your web service user in the customer area under API Credentials > Authentication> API Key and comparing the end values in the Customer Area and your Plugin.

If you are using our integration and want to implement 3D Secure, for example for PSD2 compliance, you need to sign up with Cardinal. This restriction is imposed by Shopify, and we are actively working on getting our own 3D Secure authentication solution available with them.

We currently only offer credit cards as a payment option. Unfortunately no local payment methods are available for Shopify merchants. If you are using our Shopify integration and want to implement 3D Secure, for example for PSD2 compliance, you need to sign up with Cardinal. This restriction is imposed by Shopify, and we are actively working on getting our own 3D Secure authentication solution available with them.

The payment details of a shopper can be stored as one-off payments or subscription transactions through the Magento 2 Woohoo Card module by either using vault or billing agreements.

For a full explanation of the differences and how to enable each of these options, refer to the Magento 2 Stored payment methods section in our docs.

To get started with point-of-sale, there are a few things you need to set up. For example, you need to create an Woohoo Card test account, choose terminals and build your Integration.

After you order a new terminal or replace a terminal, the track and trace information will be come available in the Customer Area. When we ship a terminal order or a replacement terminal, a track and trace is created with the courier company. This code can be used to find the estimated delivery time of the terminals.

To track your delivery:

1. Log in to your Customer Area.

2. Switch to your merchant account.

3. Go to Point of sale > Orders and returns.

4. On the row of the request, in the Track & trace column, select the name of the courier company.

5. The track and trace details are displayed. Use these to track your order.

 

In case you experience issues with the delivery, please reach out to the courier company directly to arrange a more suitable delivery time.

The latest contactless limits per country are posted in the News section of your Customer Area. We keep the configuration of the payment terminals up-to-date with these limits.

There is no action required from your side. When there is a configuration change, the terminal picks up those changed CVM limits in the next automatic maintenance call.

Woohoo Card, ard terminals come in three types: portable, mobile, and countertop. The model you need will depend on what sort of business you run and how you prefer to take payments.

Our mobile card terminal battery will last up to 8 hours on a single charge (when taking back to back payments). The battery life will last longer if not in constant use.

All major debit and credit cards including Mastercard, Visa, and American Express (with a separate agreement.)

Yes. All our card terminals have contactless built-in including Apple Pay, Google Pay, and Samsung Pay.

Yes. All our card terminals support Card Not Present transactions.

Yes. All our terminals are easy to install, and we provide freephone support should you have any issues.

Our freephone helpdesk is available 7 days a week and if your terminal is not working, we will send you a new one.

No. With Woohoo Card, whether you choose our Pay As You Go or Pay Monthly options, there are no setup fees or hidden costs for taking payments. For PCI-DSS compliance certification you can optionally choose our simple Safer-payments PCI service, but you are free to supply certification details from another provider.

All major debit and credit cards including Mastercard, Visa, and American Express (with a separate agreement.)

    • Sale
    • Refund
    • Reversal
    • Pre-auth
    • Cash back
    • Gratuity / Tips
    • Contactless
    • Mobile payments – Apple Pay, Google Pay and Samsung Pay
    • Chip & PIN
    • Swipe / Magstripe cards
    • Card Not Present / Over the phone
    • Comprehensive End of Day reporting:

– Sales by card type

– Contactless sales by card type

– Refunds by card type

– Cash back totals

– Gratuity / tip totals (including waiter totals if enabled)

Unplug power, wait for ten seconds and then reconnect. Check all cables are firmly connected or battery pack is firmly in place. Check internet or phone line is working.

We do everything we can to help you to avoid charge-backs – find out more about how to do this here. However if a charge-back does occur, an administration fee of €15 applies. (This will be returned to you if the charge-back is unsuccessful.)